Refund policy

We offer a 10-day return policy for eligible orders delivered within India. This means you have 10 calendar days from the date of delivery to request a return.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was delivered. The product must include all original tags, accessories, and components and must be returned in its original packaging.

A valid proof of purchase, such as your order confirmation, invoice, or receipt, is required to process a return request.

To initiate a return, please contact us at shopwithuniqueonn@gmail.com within 10 days of receiving your order. Please include your order details and the reason for the return.

Returns sent without prior approval or authorization from Uniqueonn will not be accepted.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions based on the reason for the return.

Damaged, Defective, or Incorrect Items

We encourage you to inspect your order promptly after delivery.

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery.

Please provide your order details along with clear photographs of the product, packaging, and any visible damage or issue so that we can properly review your request.

Once the issue has been verified and the return has been approved, Uniqueonn will arrange the return pickup from your delivery address.

For returns approved due to a damaged, defective, or incorrect item, the complete return shipping and pickup cost will be covered by Uniqueonn. You will not be required to pay any return shipping charges.

After the returned product has been received and inspected, a replacement will be arranged at no additional cost, subject to product availability.

If a replacement is unavailable, an eligible refund will be processed to your original payment method.

Requests for damaged, defective, or incorrect items submitted after 48 hours from delivery may not qualify for replacement or return resolution.

Change-of-Mind or Preference-Based Returns

If you wish to return an eligible product because you do not like the product, have changed your mind, no longer require it, or for another personal preference-related reason, you may request a return within the 10-day return period.

Once the return request has been approved, you will be responsible for arranging the return shipment and paying the applicable return shipping charges.

Uniqueonn will not reimburse or cover return shipping costs for change-of-mind or preference-based returns.

Return instructions and the appropriate return address will be provided after your return request has been approved.

We strongly recommend using a trackable and reliable shipping service when returning the product. Uniqueonn cannot be held responsible for customer-arranged return shipments that are lost, damaged, or significantly delayed during transit.

The returned product must remain unused and must include its original packaging, tags, accessories, and all items originally supplied with the order.

Return Inspection and Approval

All returned products are carefully inspected after they are received by us.

Final approval of a return depends on whether the product meets the eligibility requirements described in this policy.

A returned product may be rejected if:

  • It shows signs of use, wear, alteration, or customer-caused damage.

  • Original tags, accessories, parts, or packaging are missing.

  • The item is returned in a condition different from how it was originally delivered.

  • The return was requested outside the applicable return period.

  • The product falls under our non-returnable item categories.

  • The return was sent without prior approval from Uniqueonn.

If the returned product meets the applicable return conditions, the approved replacement or refund will be processed.

If a return does not meet the eligibility requirements, the return may be rejected and no refund or replacement will be issued.

If a rejected product needs to be shipped back to you, applicable reshipping charges may need to be paid by you.

If we notify you regarding a rejected return and receive no response within seven days, the product may be disposed of without further liability.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, color, style, or variant, you may return the original eligible item in accordance with this policy.

Once the return has been approved and completed, you may place a new order separately for the product you prefer.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return, including:

  • Perishable goods

  • Customized or personalized products

  • Personal care or hygiene-related products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale or discounted items

  • Gift cards

If you are unsure whether a particular product is eligible for return, please contact us at shopwithuniqueonn@gmail.com before completing your purchase.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 7 to 10 business days.

Please note that your bank, card issuer, UPI provider, or payment processor may require additional time to reflect the refunded amount in your account after it has been processed by us.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shopwithuniqueonn@gmail.com so that we can review the matter.

Return Shipping and Pickup Responsibilities

Return shipping responsibility depends on the reason for the return.

For a return resulting from a damaged, defective, or incorrect product, Uniqueonn will arrange the return pickup from the customer's delivery address and cover the complete return shipping cost. The customer will not be required to pay any pickup or return shipping charges for an approved return of this nature.

For a return requested because of a change of mind, personal preference, dislike of the product, or another reason that is not caused by a product defect or an error by Uniqueonn, the customer will be responsible for arranging and paying for the return shipment.

Return shipping charges for preference-based returns are non-refundable and will not be covered or reimbursed by Uniqueonn.

All returns must first be approved by Uniqueonn before any product is shipped or collected.

India-Only Policy

Returns, replacements, refunds, and return pickup services under this policy are currently available only for eligible orders delivered within India.

International shipping and international returns are not offered at this time.

For any questions regarding a return, replacement, or refund, please contact us at shopwithuniqueonn@gmail.com.