Everything you need to know about shopping with Uniqueonn. If you cannot find the answer you are looking for, our support team will be happy to assist you.

Orders & Shopping

How do I place an order on Uniqueonn?

Browse our products, select the item and available variant you prefer, add it to your cart, and proceed to checkout.

Before completing your purchase, please carefully review your product selection, quantity, shipping address, contact information, shipping method, and payment details.

How will I know if my order has been confirmed?

Once your order has been successfully placed and accepted, you will receive an order confirmation through the email address or mobile number provided during checkout.

Please make sure your contact details are accurate so that you can receive important order and delivery updates.

Can I change my order after placing it?

If you need to change your order, please contact us as soon as possible at shopwithuniqueonn@gmail.com.

We will do our best to assist you if the order has not yet been processed or dispatched.

However, order modifications cannot be guaranteed once processing has begun.

Can I change my shipping address after placing an order?

Please contact us immediately if you notice an error in your shipping address.

Address changes may be possible before your order is processed or dispatched, but they cannot be guaranteed once processing has started.

Customers are responsible for providing complete and accurate delivery information during checkout.

Can I cancel my order?

Orders may be canceled only before they have been processed and dispatched.

Once an order has been shipped, cancellation is no longer possible.

If a cancellation is approved after payment has already been made, the applicable refund will be processed to the original payment method.

Can Uniqueonn cancel my order?

In certain situations, Uniqueonn may need to cancel an order.

This may happen because of:

• Product availability issues

• Payment verification problems

• Incorrect or incomplete customer information

• Pricing or listing errors

• A delivery address that cannot be serviced

• Suspected fraudulent or unauthorized activity

If an order is canceled after successful payment, the applicable amount will be refunded to the original payment method.

Payments & Pricing

What payment methods can I use?

The payment methods currently available for your order will be displayed securely during checkout.

Payment options may vary depending on the payment services supported by our store at the time of purchase.

Are my payment details secure?

Uniqueonn is powered by Shopify, and payments are processed using supported secure payment services.

We take reasonable measures to provide a secure shopping experience.

For your protection, never share your banking PIN, OTP, account password, card security information, or other sensitive credentials with anyone.

Are product prices fixed?

Product prices, discounts, promotional offers, and special pricing may change from time to time without prior notice.

The price applicable to your purchase will be the price displayed when your order is placed and confirmed.

Can a promotion or discount change?

Yes.

Promotions, coupon codes, discounts, and special offers may be introduced, modified, or discontinued at any time.

Certain promotions may also have their own eligibility requirements, validity periods, or terms.

Are shipping charges included in the product price?

Shipping charges are separate unless your order qualifies for free shipping.

Any applicable delivery charge will be clearly displayed during checkout before you complete your purchase.

Shipping & Delivery

Where does Uniqueonn currently deliver?

We currently ship within India only.

International shipping is not available at this time.

Delivery availability also depends on the service coverage provided by our logistics partners.

If your location is found to be non-serviceable after an order has been placed, the order may need to be canceled and refunded.

How long does it take to process an order?

Orders are generally processed within 1 to 3 business days after payment confirmation.

Processing time includes order verification, preparation, packing, and dispatch.

Orders are not normally processed, shipped, or delivered on Sundays or public holidays.

During festive seasons, promotional events, or periods of unusually high order volume, processing may occasionally take longer.

What shipping options are available?

Depending on your delivery location and courier availability, the following shipping options may be displayed during checkout:

Express Shipping

Estimated delivery: 1–2 business days

Standard shipping charge: ₹149

Economy Shipping

Estimated delivery: 3–5 business days

Standard shipping charge: ₹119

Standard Shipping

Estimated delivery: 5–8 business days

Standard shipping charge: ₹89

These delivery estimates begin after dispatch and are separate from our normal 1–3 business day order processing period.

Available shipping methods may vary depending on your location and courier serviceability.

Do you offer free shipping?

Yes.

Free shipping is available on eligible orders of ₹999 or more within India.

When your order qualifies, the applicable shipping options displayed during checkout will show the available free shipping benefit.

How long will my complete order take to arrive?

Your total delivery time includes:

Order Processing Time + Selected Shipping Time

Orders generally require 1–3 business days for processing, followed by the estimated delivery period of your chosen shipping method.

Delivery timelines are estimates and are not guaranteed.

Delays may occasionally occur because of courier operations, weather, festive seasons, regulatory checks, remote delivery locations, high order volumes, natural events, or other circumstances beyond our control.

How can I track my order?

Once your order has been dispatched, tracking information will be sent to the email address or mobile number provided during checkout.

You can use the tracking information to monitor the progress of your shipment.

Why is my tracking information not showing any updates?

Courier tracking systems may sometimes require additional time to register a newly dispatched shipment.

Please allow up to 24 hours after dispatch for tracking information to become active.

If there is still no meaningful tracking update after a reasonable period, please contact us at shopwithuniqueonn@gmail.com.

My order is delayed. What should I do?

Delivery timelines are estimates, and occasional delays may occur because of courier operations, weather conditions, remote delivery locations, high order volumes, regulatory requirements, or other circumstances outside our control.

If your shipment appears unusually delayed, please contact us with your order details.

We can assist in reviewing the shipment status with the courier partner.

My order shows as delivered, but I have not received it. What should I do?

First, please check with:

• Family members

• Building reception

• Security personnel

• Neighbors

• Anyone else who may have accepted the parcel on your behalf

If you still cannot locate your package, please contact us promptly at shopwithuniqueonn@gmail.com with your order details.

Where appropriate, we can initiate an investigation with the courier partner.

Resolution timelines will depend on the courier's investigation process.

What happens if I provide an incorrect or incomplete address?

Customers are responsible for providing accurate and complete shipping information at checkout.

If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.

Address modifications cannot be guaranteed after an order has been processed or dispatched.

What happens if I miss the delivery?

Courier partners may make more than one delivery attempt depending on their delivery procedures.

If delivery repeatedly fails because the recipient is unavailable, cannot be contacted, or another customer-related issue prevents delivery, the shipment may be returned to us.

If you request reshipment, additional shipping charges may apply.

What happens if I refuse to accept my order?

If an order is refused without an eligible product or delivery issue, the shipment may be returned to us.

Original shipping charges may not be refundable, and additional shipping charges may apply if reshipment is requested.

Repeated refused deliveries may result in restrictions on future orders.

Returns & Refunds

What is Uniqueonn's return policy?

We offer a 10-day return policy for eligible orders delivered within India.

You have 10 calendar days from the date of delivery to contact us and request a return.

All returns must be approved by Uniqueonn before the product is shipped or collected.

What condition must the product be in for a return?

To be eligible for a return, the product must be:

• Unused and unworn

• In the same condition in which it was delivered

• Returned with all original tags

• Returned with all accessories and components originally supplied

• Returned in its original packaging

• Accompanied by valid proof of purchase

Valid proof of purchase may include your order confirmation, invoice, or receipt.

Products that do not meet these requirements may not qualify for a refund or replacement.

How do I request a return?

Please contact us at shopwithuniqueonn@gmail.com within 10 days of receiving your order.

When contacting us, please include:

• Your order details

• The reason for the return

• Relevant photographs if the product is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the appropriate return instructions based on the reason for your return.

Please do not ship any product before receiving approval from Uniqueonn.

Returns sent without prior approval or authorization may not be accepted.

Where should I send my return?

Please do not send a product back before receiving return approval.

Once your return request has been reviewed and approved, Uniqueonn will provide the appropriate return instructions and, where applicable, the return address or pickup details.

The return process may vary depending on the reason for the return.

Can I return a product if I change my mind or simply do not like it?

Yes.

You may request a return of an eligible product within the 10-day return period if:

• You change your mind

• You no longer require the product

• You do not like the product

• You prefer another product, style, color, or variant

• You have another personal preference-related reason

The product must still meet all applicable return eligibility requirements.

For this type of return, you will be responsible for arranging the return shipment and paying the applicable return shipping charges.

Who pays the return shipping cost?

Return shipping responsibility depends on the reason for the return.

If an approved return is due to a damaged, defective, or incorrect product, Uniqueonn will arrange the return pickup from your delivery address and cover the complete return shipping and pickup cost.

If the return is because of a change of mind, personal preference, dislike of the product, or another reason not caused by a defect or an error by Uniqueonn, you will be responsible for arranging and paying for the return shipment.

Return shipping charges for preference-based returns are non-refundable and will not be reimbursed by Uniqueonn.

Do I need to arrange the courier myself for a damaged, defective, or incorrect product?

No.

For an approved return involving a damaged, defective, or incorrect product, Uniqueonn will arrange the return pickup from your delivery address.

You will not be required to pay any pickup or return shipping charges for an approved return of this nature.

How do I return a product for a change-of-mind or preference-based reason?

Once your return request has been approved, we will provide the appropriate return instructions.

You will be responsible for arranging the return shipment and paying the applicable shipping charges.

We strongly recommend using a reliable and trackable shipping service.

Uniqueonn cannot be held responsible for customer-arranged return shipments that are lost, damaged, or significantly delayed during transit.

Do you offer direct product exchanges?

No.

We currently do not offer direct product exchanges.

If you would like a different product, color, style, or variant, you may return the original eligible item according to our Return Policy.

Once the eligible return has been approved and completed, you may place a new order separately for the product you prefer.

Which products cannot be returned?

Certain products may not be eligible for return, including:

• Perishable goods

• Customized or personalized products

• Personal care or hygiene-related products

• Hazardous materials

• Flammable liquids or gases

• Sale or discounted items

• Gift cards

If you are unsure whether a particular product is eligible for return, please contact us at shopwithuniqueonn@gmail.com before completing your purchase.

What happens after Uniqueonn receives my returned product?

All returned products are carefully inspected after they are received by us.

Final approval of a return depends on whether the product meets the applicable eligibility requirements.

If the product satisfies the return conditions, the approved refund or replacement will be processed accordingly.

Why might a returned product be rejected?

A return may be rejected if:

• The product shows signs of use or wear

• The item has been altered

• The product has customer-caused damage

• Original tags are missing

• Accessories, components, or parts are missing

• Original packaging is missing

• The product is returned in a condition different from how it was originally delivered

• The return request was made outside the applicable return period

• The product belongs to a non-returnable category

• The item was returned without prior approval from Uniqueonn

If a return does not meet the eligibility requirements, no refund or replacement will be issued.

What happens if my return is rejected?

If a returned product does not meet our eligibility requirements, the return may be rejected.

If the product needs to be sent back to you, applicable reshipping charges may need to be paid by you.

If we notify you about a rejected return and receive no response within 7 days, the product may be disposed of without further liability.

How long does a refund take?

Once your returned product has been received and inspected and your refund has been approved, the refund will normally be processed to your original payment method within 7–10 business days.

Your bank, card issuer, UPI provider, or payment processor may require additional time for the refunded amount to appear in your account.

Where will my refund be sent?

Approved refunds are processed to the original payment method used for the purchase.

The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment processor.

My refund has not arrived. What should I do?

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at shopwithuniqueonn@gmail.com.

Please include your order details so that we can review the matter.

Are returns and refunds available outside India?

No.

Returns, replacements, refunds, and return pickup services under our current policy are available only for eligible orders delivered within India.

International shipping and international returns are not currently offered.

Damaged, Defective or Incorrect Products

What should I do if my product arrives damaged or defective?

Please inspect your order promptly after delivery.

If you receive a damaged or defective product, contact us at shopwithuniqueonn@gmail.com within 48 hours of delivery.

Please provide:

• Your order details

• Clear photographs of the product

• Clear photographs of the packaging

• Photographs showing the visible damage or defect

• A brief explanation of the issue

This information allows us to properly review and verify your request.

What if I receive a different or incorrect product?

If the product you receive is different from the item you ordered, please contact us within 48 hours of delivery.

Provide your order details along with clear photographs of the product and packaging.

Once the issue has been verified and the return approved, Uniqueonn will arrange the return pickup from your delivery address at no additional cost to you.

Who arranges the return for a damaged, defective, or incorrect product?

For an approved return caused by a damaged, defective, or incorrect product, Uniqueonn will arrange the return pickup from your delivery address.

Uniqueonn will cover the complete pickup and return shipping cost.

You will not be required to arrange or pay for the return shipment.

Will I receive a replacement for a damaged, defective, or incorrect item?

Once the issue has been verified, the return approved, and the returned product has been received and inspected, a replacement will be arranged at no additional cost, subject to product availability.

If a replacement is unavailable, an eligible refund will be processed to your original payment method.

Do I have to pay anything to return a damaged, defective, or incorrect product?

No.

For an approved return involving a damaged, defective, or incorrect product, Uniqueonn covers the complete return pickup and shipping cost.

You will not be required to pay any return shipping or pickup charges.

What if I report a damaged, defective, or incorrect product after 48 hours?

Requests involving damaged, defective, or incorrect products should be submitted within 48 hours of delivery.

Requests submitted after this period may not qualify for replacement or return resolution.

We therefore recommend inspecting your order promptly after receiving it.

Products

Will the product look exactly the same as the images shown online?

We make every reasonable effort to display our products as accurately as possible.

However, product colors and appearance may vary slightly depending on:

• Screen type

• Device settings

• Display brightness

• Lighting conditions

• Photography

• Natural product variations

These differences do not necessarily indicate a product defect.

Where can I find product dimensions, capacity, material, or specifications?

Product-specific information is provided on the respective product page whenever applicable.

Before placing an order, we recommend reviewing the product description, dimensions, capacity, materials, features, specifications, and available variants.

What if a product becomes unavailable after I place an order?

We make every reasonable effort to maintain accurate inventory.

However, rare stock discrepancies may occasionally occur.

If we are unable to fulfill an item from your order, we will contact you using the information provided during checkout and arrange the appropriate resolution or refund.

Can product availability change?

Yes.

Product availability may change based on inventory levels and demand.

An item displayed on the website may become unavailable if stock is exhausted.

Can product descriptions or specifications change?

Yes.

We may update product descriptions, specifications, features, images, pricing, or availability when necessary.

The product information displayed at the time of your purchase should be reviewed carefully before placing your order.

Can product prices change?

Yes.

Product prices, discounts, promotions, and offers may change without prior notice.

The applicable price for an accepted order will be the price displayed when the order was placed.

Account & Security

Do I need to provide accurate account and order information?

Yes.

Customers are responsible for providing accurate, complete, and current information when creating an account or placing an order.

This includes your:

• Name

• Email address

• Phone number

• Billing information

• Shipping address

• Payment information where applicable

Incorrect information may cause delays or delivery problems.

How do I keep my Uniqueonn account secure?

You are responsible for protecting your account credentials.

Please do not share your:

• Password

• OTP

• Login information

• Security information

• Banking credentials

with anyone.

If you believe your account has been accessed without authorization, please contact us promptly.

What should I do if I forget my account password?

If password recovery is available for your account, use the password reset or account recovery option provided on the login page and follow the instructions sent to your registered email address or mobile number.

Privacy & Personal Information

What personal information does Uniqueonn collect?

Depending on how you interact with our store, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Account information

• Order and transaction details

• Products viewed or added to your cart

• Wishlist activity

• Device information

• Browser and network information

• IP address

• Website usage information

• Communications with customer support

Additional information may be collected or processed where necessary to provide our services.

Why does Uniqueonn collect personal information?

Personal information may be used to:

• Process and fulfill orders

• Process payments

• Arrange shipping

• Provide tracking information

• Manage customer accounts

• Process returns and refunds

• Provide customer support

• Improve our products and services

• Personalize the shopping experience

• Prevent fraud and improve security

• Send applicable service communications

• Send promotional communications where permitted

• Meet applicable legal or regulatory obligations

For complete details, please review our Privacy Policy.

Does Shopify process my information?

Yes.

Uniqueonn is powered by Shopify.

Shopify processes certain personal information necessary to host, operate, secure, and improve our online store and related services.

Information may also be processed by third-party providers involved in areas such as:

• Payment processing

• Shipping and fulfillment

• Analytics

• Customer support

• Technology services

• Marketing services

These providers may process information where necessary to perform their services.

Does Uniqueonn sell my personal information?

Uniqueonn processes and shares personal information only as described in our Privacy Policy and as required to operate our services, fulfill orders, support customers, provide applicable marketing services, protect our business, or comply with legal requirements.

For full details about how information may be disclosed or processed, please review our Privacy Policy.

Can I request access to my personal information?

Depending on applicable law and the circumstances of your request, you may have the right to request access to certain personal information we maintain about you.

To submit a privacy-related request, contact us at shopwithuniqueonn@gmail.com.

Identity verification may be required before certain requests can be completed.

Can I request correction of my personal information?

Depending on applicable law, you may request correction of inaccurate personal information maintained about you.

Please contact us at shopwithuniqueonn@gmail.com for assistance.

Can I request deletion of my personal information?

Depending on applicable law and applicable retention requirements, you may have the right to request deletion of certain personal information.

Some information may need to be retained where required for legal, financial, fraud-prevention, dispute-resolution, or other legitimate purposes.

How can I stop receiving promotional emails?

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Even if you unsubscribe from marketing communications, you may still receive necessary non-promotional messages relating to:

• Your account

• Orders

• Shipping

• Returns

• Refunds

• Security

• Customer support

Is my information completely secure?

We take reasonable measures to protect personal information.

However, no online system, transmission method, or security measure can guarantee absolute security.

Customers should also take reasonable precautions to protect their account information and avoid transmitting sensitive information through unsecured channels.

Customer Support

How can I contact Uniqueonn?

For assistance with products, orders, shipping, returns, refunds, payments, or your account, you can contact us using the following details:

Email: shopwithuniqueonn@gmail.com

Phone: +91 91239 33240
Phone: +91 80175 37517

Uniqueonn
Mayfair Paradise
Bikash Guha Colony, Nayabad
101, Mayfair Paradise
Kolkata – 700094
West Bengal, India

What information should I provide when contacting customer support?

For faster assistance with an existing order, please provide:

• Your order number

• The name used to place the order

• The email address or phone number associated with the order

• A clear explanation of your question or issue

• Relevant photographs where applicable

For damaged, defective, or incorrect products, please include clear photographs of both the product and packaging.

How should I contact you about a return or refund?

Please email shopwithuniqueonn@gmail.com and include your order details and the reason for your request.

For damaged, defective, or incorrect items, you must contact us within 48 hours of delivery.

For other eligible returns, requests must be submitted within the applicable 10-day return period.

Still Need Help?

We want your experience with Uniqueonn to be simple, transparent, and reliable from the moment you browse our store until your order reaches you.

If your question has not been answered above, please contact us at:

shopwithuniqueonn@gmail.com or call us at +91 91239 33240 | +91 80175 37517

We will be happy to assist you.